Shipping Policy

Last Updated: August 2026

At Wovelci, we are committed to delivering your orders safely and on time. This shipping policy explains our order processing, shipping, delivery, tracking, and related procedures for purchases made through www.wovelci.com.

1. Shipping Coverage

We currently ship orders across India to serviceable PIN codes.

Delivery availability depends on the serviceability of your location and our courier partners.

2. Shipping Charges

Wovelci currently offers free shipping across India on eligible orders, unless otherwise specified on the product page, during checkout, or as part of a specific promotion.

Any applicable shipping, cash on delivery (COD), convenience, or other charges will be clearly displayed at checkout before you complete your purchase.

3. Order Processing Time

Orders are generally processed and prepared for dispatch within 1–2 business days after successful order confirmation.

Orders placed on Sundays, public holidays, during major sales, festivals, or periods of high order volume may require additional processing time.

Once an order has been dispatched, customers will receive available tracking information through their registered contact details.

4. Estimated Delivery Time

After dispatch, orders are generally delivered within approximately 4–7 business days.

Actual delivery time may vary depending on the following:

• Delivery location and PIN code
• Courier partner availability
• Public holidays
• Weather conditions
• Festivals or high-volume sale periods
• Government restrictions
• Operational or logistical delays
• Other circumstances beyond our reasonable control

The delivery timeline provided is an estimate and should not be considered a guaranteed delivery date.

5. Order Tracking

Once your order has been shipped, tracking details may be sent to your registered email address, mobile number, SMS, WhatsApp, or another available communication channel.

Please allow some time after dispatch for tracking information to become active on the courier partner's system.

6. Cash on Delivery (COD)

Cash on Delivery may be available for eligible orders and serviceable PIN codes.

COD availability may depend on your location, order value, product, and courier serviceability.

Wovelci reserves the right to restrict or disable COD for certain orders, locations, or customers where necessary, including cases involving repeated order refusals or unsuccessful deliveries.

7. Correct Shipping Information

Customers are responsible for providing accurate and complete shipping information while placing an order, including:

• Full Name
• Complete Delivery Address
• Landmark, if applicable
• Correct PIN Code
• Active Mobile Number
• Valid Email Address

Wovelci will not be responsible for delays, failed deliveries, or returned shipments caused by incorrect or incomplete information provided by the customer.

If you notice an error in your shipping details after placing an order, please contact us immediately. We will try to assist you if the order has not yet been dispatched.

8. Failed Delivery & Return to Origin (RTO)

Our courier partner may make delivery attempts according to its standard delivery procedure.

• An order may be returned to Wovelci if:
• The customer is unavailable to receive the order
• The customer refuses the shipment
• The delivery address is incorrect or incomplete
• The customer cannot be contacted
• The location is inaccessible or unserviceable
• Delivery repeatedly fails

Repeated refusal of COD orders or repeated failed deliveries may result in restriction of COD services for future purchases.

9. Delayed Shipment

Although we make reasonable efforts to deliver orders within the estimated timeframe, delays may occasionally occur due to circumstances beyond our control.

These may include courier delays, extreme weather, strikes, public holidays, government restrictions, natural events, high order volumes, or other logistical issues.

If your order is significantly delayed, please contact us with your order ID, and our team will assist you.

10. Lost Shipment

If tracking information indicates an unusual delay or you believe your shipment may have been lost in transit, please contact Wovelci.

We will coordinate with the relevant courier partner to investigate the shipment.

Where a shipment is officially confirmed as lost, Wovelci will provide an appropriate resolution based on the circumstances of the order.

11. Damaged or Tampered Package

If the package appears damaged, opened, or tampered with at the time of delivery, we strongly recommend taking photographs or recording a video before opening the parcel.

For claims involving damaged, defective, missing, or incorrect products, customers may be required to provide clear photographs and/or an unboxing video for verification.

Please contact us as soon as possible after receiving such an order.

12. Order Cancellation

If you wish to cancel an order, please contact Wovelci as soon as possible after placing it.

Cancellation requests can only be considered if the order has not already been processed, packed, shipped, or handed over to our courier partner.

Once an order has been dispatched, cancellation may no longer be possible.

Any eligible refund for a successfully cancelled prepaid order will be processed according to our applicable refund policy.

13. Delivery Confirmation

An order may be considered successfully delivered when the courier partner's tracking system confirms delivery to the shipping address provided by the customer.

If tracking shows your order as delivered but you have not received it, please contact us promptly so that we can assist with the courier investigation.

14. Contact Us

For any questions regarding shipping, tracking, delivery, or your order, please contact:

Wovelci Power by PRAMUKH CREATION

Email: wovelci@gmail.com
Phone: +91 701691262

Store Address:
Wovelci
2nd Floor, Plot No. 24,
Sagar Industrial, Katargam Estate,
Vasta Devdi Road,
Surat – 395004, Gujarat, India

Website: www.wovelci.com

When contacting us regarding an existing order, please include your order ID and registered mobile number/email address so that we can assist you efficiently.

15. Changes to This Shipping Policy

Wovelci reserves the right to update, modify, or revise this shipping policy when necessary.

Any changes will become effective once the updated policy is published on our website.

We recommend reviewing this page periodically for the latest information regarding our shipping and delivery practices.