Return, Exchange & Refund Policy

Last Updated: August 2026

At Wovelci, we want you to shop with confidence. If you are not satisfied with your purchase due to a size issue, damaged product, incorrect item, or another eligible reason, you may request a return or exchange subject to the conditions below.

This policy applies to eligible purchases made through www.wovelci.com.

1. Return & Exchange Window

Eligible products may be requested for return or exchange within 7 days from the date of delivery.

Requests submitted after the 7-day period may not be accepted.

2. Return & Exchange Eligibility

To qualify for a return or exchange, the product must:

• Be unused and unworn
• Be unwashed
• Be in its original condition
• Have all original tags attached
• Be returned with original packaging, wherever applicable
• Be free from stains, dirt, damage, perfume, deodorant, makeup, body odor, or other signs of use
• Not have been altered, repaired, modified, or damaged by the customer

All returned products are subject to a quality inspection.

Wovelci reserves the right to reject a return or exchange if the product does not meet the above conditions.

3. Size Exchange

If the size you ordered does not fit, you may request a size exchange within 7 days of delivery.

Size exchanges are subject to stock availability.

If the requested size is unavailable, our team may offer another available size, an eligible product alternative, store credit, or another appropriate resolution depending on the circumstances.

4. Wrong Product Received

If you receive a product, size, color, or variant different from what you ordered, please contact us promptly after delivery.

Please provide:

• Your Order ID
• Clear photographs of the product
• Photograph of the product tags/labels
• Photograph of the outer packaging
• Unboxing video, where required

After verification, Wovelci will arrange an appropriate replacement, exchange, or refund.

5. Damaged or Defective Product

If your product arrives damaged or has a manufacturing defect, please contact us as soon as possible after delivery.

For faster verification, we strongly recommend recording a clear, continuous unboxing video from before opening the package until the product is fully removed and inspected.

Photographs and/or an unboxing video may be required to verify claims involving:

• Damaged products
• Defective products
• Missing products
• Incorrect products
• Incorrect quantities

Once verified, Wovelci will provide an appropriate resolution.

6. Products Not Eligible for Return or Exchange

Returns or exchanges may not be accepted for:

• Products that have been worn or used
• Washed products
• Products without original tags
• Products with stains, perfume, deodorant, makeup, body odor, or signs of use
• Products damaged due to improper handling by the customer
• Products altered, stitched, repaired, or modified after delivery
• Products returned after the applicable return period
• Products marked Final Sale or Non-Returnable

• Clearance or special promotional products where a return restriction was clearly disclosed before purchase

Any product-specific return conditions mentioned on the product page will also apply.

7. How to Request a Return or Exchange

To request a return or exchange, please contact Wovelci within the applicable return period.

When contacting us, provide:

• Order ID
• Customer name
• Registered mobile number or email address
• Product you wish to return or exchange
• Reason for the request
• Required size in case of an exchange
• Clear photographs or video where applicable

Please do not send a product back without receiving return instructions from Wovelci.

8. Reverse Pickup

Where reverse pickup is available, we may arrange collection through our courier partner.

Reverse pickup availability depends on the customer's location, PIN code, and courier serviceability.

Customers must keep the product securely packed and ready for collection.

If reverse pickup is unavailable at your location, you may be required to self-ship the product to the return address provided by Wovelci.

9. Return & Exchange Shipping Charges

Return or exchange shipping charges may apply where the request is due to the following:

• Size selection by the customer
• Change of mind
• Personal preference
• Another customer-initiated reason

If Wovelci has sent an incorrect, damaged, or defective product and the claim is successfully verified, applicable reverse shipping charges may be waived.

Any applicable charges will be communicated before processing the request.

10. Quality Inspection

After the returned product reaches us, it will undergo a quality inspection.

The inspection may verify 

• Product condition
• Original tags
• Signs of wear or washing
• Damage or stains
• Product identity
• Return eligibility

A refund or exchange will only be approved after the returned product successfully passes our quality inspection.

11. Refunds

If your return is approved after inspection, the applicable refund will be initiated.

For prepaid orders, refunds will generally be processed to the original payment method used to place the order.

For Cash on Delivery (COD) orders, approved refunds may be processed through UPI, bank transfer, or another available refund method. Customers may be required to provide the necessary payment details.

12. Refund Processing Time

Once a refund is approved, Wovelci will generally initiate it within 5–7 business days.

After initiation, the time required for the amount to appear in your account may vary depending on your bank, UPI provider, card issuer, or payment gateway.

13. Non-Refundable Charges

Original shipping charges, COD charges, convenience fees, payment fees, or other service charges, if applicable, may be non-refundable.

However, this may not apply where the return is caused by an incorrect, damaged, or defective product supplied by Wovelci.

14. Exchange Processing

Once an exchange request is approved and the original product successfully passes inspection, the replacement product will be processed subject to stock availability.

Delivery time for an exchange order may vary depending on product availability and the customer's location.

15. Color & Appearance Variation

We make reasonable efforts to display product colors and details accurately.

However, actual colors may vary slightly due to the following:

• Mobile or computer screen settings
• Display brightness
• Photography lighting
• Device resolution
• Production or fabric variations

Minor color differences caused by these factors may not be considered a defect.

16. Product Measurements

Product measurements and size charts are provided to help customers select an appropriate size.

Minor measurement variations may occur due to manufacturing processes, fabric characteristics, or the method of measurement.

We recommend reviewing the applicable size chart carefully before placing your order.

17. Return/Refund Abuse

Wovelci reserves the right to refuse returns, exchanges, refunds, or future orders where we reasonably identify the following:

• Fraudulent claims
• Repeated misuse of the return policy
• Excessive or unusual return activity
• False damaged-product claims
• Product substitution
• Intentional product damage
• Repeated refusal of COD orders

Such decisions will be made based on the circumstances of the relevant order.

18. Cancellation Before Dispatch

If you wish to cancel an order, please contact us as soon as possible.

Cancellation may only be possible before the order has been processed, packed, or dispatched.

Once an order has been shipped, it may no longer be eligible for cancellation, and the applicable return procedure may need to be followed after delivery.

19. Contact Us

For return, exchange, refund, or cancellation assistance, please contact:

Wovelci Power by PRAMUKH CREATION

Email: wovelci@gmail.com
Phone: +91 701691262

Store Address:
Wovelci
2nd Floor, Plot No. 24,
Sagar Industrial, Katargam Estate,
Vasta Devdi Road,
Surat – 395004, Gujarat, India

Website: www.wovelci.com

When contacting us regarding an order, pleaseorderide your order ID and registered contact details so that our team can assist you efficiently.

20. Changes to This Policy

Wovelci reserves the right to update or modify this Return, Exchange & Refund Policy when necessary.

Any changes will become effective once the revised policy is published on www.wovelci.com.

Customers are encouraged to review this policy before making a purchase.