Cancellation Policy

Cancellation Policy

Last Updated: August 2026

At Wovelci, we understand that you may occasionally need to cancel an order after placing it.

This Cancellation Policy explains when and how an order placed through www.wovelci.com may be cancelled.

1. Order Cancellation by Customer

If you wish to cancel your order, please contact Wovelci as soon as possible after placing the order.

An order can only be cancelled if it has not yet been processed, packed, shipped, or handed over to our courier partner.

Once an order has been dispatched, it cannot normally be cancelled.

2. How to Request a Cancellation

To request cancellation, please contact our customer support team and provide:

  • Order ID

  • Customer Name

  • Registered Mobile Number

  • Registered Email Address

  • Reason for Cancellation

You can contact us using the details provided at the end of this policy.

Submitting a cancellation request does not automatically confirm cancellation. Your request will be checked based on the current status of your order.

3. Cancellation After Dispatch

Once an order has been shipped or handed over to our courier partner, cancellation may no longer be possible.

If you no longer wish to keep the product after it has been delivered, you may request a return or exchange if the product is eligible under our Return, Exchange & Refund Policy.

Applicable return or shipping charges may apply.

4. Prepaid Order Cancellation

If an eligible prepaid order is successfully cancelled before dispatch, the applicable amount paid will be refunded to the original payment method.

Once the cancellation is approved, refunds are generally initiated within 5–7 business days.

The time required for the refunded amount to appear in your account may vary depending on your bank, card issuer, UPI provider, or payment gateway.

5. Cash on Delivery (COD) Order Cancellation

Eligible cash-on-delivery orders may be cancelled before they are processed or dispatched.

Customers are requested to cancel unwanted COD orders before shipment rather than refusing the parcel at the time of delivery.

Repeated refusal of COD orders may result in Wovelci restricting or disabling Cash on Delivery for future orders associated with the customer.

6. Cancellation by Wovelci

Wovelci reserves the right to cancel an order where reasonably necessary.

An order may be cancelled due to circumstances including:

  • Product being out of stock

  • Incorrect product pricing

  • Technical or inventory errors

  • Payment verification failure

  • Suspected fraudulent activity

  • Incomplete or incorrect customer information

  • Delivery location being unserviceable

  • Courier or logistical limitations

  • Unusual or suspicious order activity

  • Circumstances beyond our reasonable control

If Wovelci cancels a prepaid order, the applicable amount paid for the cancelled order will be refunded.

7. Modification of an Order

If you need to change your:

  • Product

  • Size

  • Color or variant

  • Shipping address

  • Mobile number

  • Other order details

Please contact us immediately after placing the order.

We will try to accommodate the requested change if the order has not yet been processed or dispatched.

Once processing or shipping has begun, modifications may not be possible.

8. Partial Order Cancellation

If your order contains multiple products and you wish to cancel only one or some of them, please contact us as soon as possible.

Partial cancellation may be possible only if the relevant products have not already been processed, packed, or dispatched.

9. Refusal of Delivery

Refusing a shipment at the time of delivery is not considered the preferred method of cancellation.

Customers should contact Wovelci before dispatch whenever they wish to cancel an order.

Repeated COD refusals, fake orders, or intentional failed deliveries may result in restrictions on future COD purchases.

10. Promotional & Discounted Orders

Orders placed during sales, special promotions, or using discount codes may be subject to additional cancellation conditions where such conditions are clearly disclosed as part of the relevant offer.

Any applicable promotional conditions will apply together with this Cancellation Policy.

11. Refund of Cancelled Orders

For successfully cancelled prepaid orders, refunds will generally be issued to the original payment method.

Any non-refundable payment, convenience, COD, or service charges, where applicable and lawfully disclosed, may not be included in the refund.

Refund processing timelines may vary depending on the payment provider.

12. Contact Us

For order cancellation or modification requests, please contact us:

Wovelci Power by PRAMUKH CREATION

Email: wovelci@gmail.com
Phone: +91 701691262

Store Address:
Wovelci
2nd Floor, Plot No. 24
Sagar Industrial, Katargam Estate
Vasta Devdi Road
Surat – 395004, Gujarat, India

Website: www.wovelci.com

When contacting us, please provide your order ID and registered contact details so that we can assist you efficiently.

13. Changes to This Cancellation Policy

Wovelci reserves the right to update or modify this Cancellation Policy when necessary.

Any changes will become effective once the revised policy is published on www.wovelci.com.

We recommend reviewing this policy before placing an order.