Privacy Policy

Last Updated: August 2026

At Wovelci, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, share, and protect your information when you visit, browse, make a purchase, create an account, or otherwise interact with www.wovelci.com.

By using our website or providing your personal information to us, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

When you visit or use Wovelci, we may collect information that you provide directly to us, including the following:

• Full name
• Billing address
• Shipping address
• Email address
• Mobile number
• Order and purchase information
• Account information
• Product preferences
• Return, exchange, and refund information
• Customer support communications
• Any other information you voluntarily provide to us

We only collect information that is reasonably necessary to operate our website, process orders, provide customer support, improve our services, and meet applicable legal requirements.

2. Payment Information

When you make a purchase, payment information may be processed by our authorized payment gateway or payment service providers.

Depending on the payment method selected, payment-related information may include details necessary to process credit/debit cards, UPI, net banking, wallets, Cash on Delivery, or other supported payment methods.

Wovelci does not necessarily directly store complete card or banking credentials. Such information may be securely processed by the applicable payment service provider according to its own privacy and security practices.

3. Information Collected Automatically

When you visit our website, certain information may be collected automatically, including:

• IP address
• Browser type
• Device type
• Operating system
• Pages viewed
• Time spent on pages
• Referring website
• Website interactions
• Approximate location derived from technical information
• Cookies and similar technologies

This information helps us understand how visitors use our website and allows us to improve website functionality, performance, security, and customer experience.

4. How We Use Your Information

We may use your personal information to:

• Process and fulfill orders
• Confirm purchases
• Arrange shipping and delivery
• Provide order tracking
• Process payments
• Manage Cash on Delivery orders
• Handle returns, exchanges, cancellations, and refunds
• Communicate with you regarding your order
• Respond to customer support inquiries
• Detect and prevent fraudulent transactions
• Improve our products and services
• Improve website functionality and user experience
• Maintain website and transaction security
• Send service-related notifications
• Maintain business and transaction records
• Comply with applicable legal and regulatory obligations

Where permitted and where appropriate consent or another lawful basis applies, we may also use your contact information for promotional communications.

5. Shopify

Our online store may be hosted and operated using Shopify, which provides the e-commerce platform that enables us to offer our products and services online.

Information submitted through our store may therefore be processed through Shopify's systems and infrastructure in connection with providing the e-commerce services used by Wovelci.

Shopify's handling of information is also subject to its applicable privacy and security practices.

6. Cookies and Similar Technologies

Our website may use cookies, pixels, tags, and similar technologies.

Cookies are small files stored on your device that may help us:

• Remember your preferences
• Maintain shopping cart functionality
• Improve website performance
• Understand website usage
• Measure traffic and engagement
• Prevent fraudulent activity
• Provide relevant advertising or marketing where permitted

Some cookies are necessary for the website to function correctly, while others may be used for analytics, personalization, or advertising.

You may be able to control cookies through your browser settings or available consent controls. Disabling certain cookies may affect some website features.

7. Analytics & Advertising

We may use analytics, advertising, or marketing services to understand website performance and customer interactions.

Depending on the tools used on our website, these services may process information such as

• Device identifiers
• Browser information
• IP address
• Website activity
• Product views
• Cart activity
• Purchase-related events
• Advertising interactions

This information may help us measure advertising performance and improve our marketing.

Where required by applicable law, such technologies will be used subject to appropriate consent requirements.

8. Marketing Communications

Where permitted, we may send promotional communications about:

• New products
• Special offers
• Sales
• Discounts
• Product launches
• Store updates

These communications may be delivered through email, SMS, WhatsApp, or other available channels depending on the information and permissions you have provided.

You may unsubscribe from promotional communications using an available unsubscribe method or by contacting us.

Transactional communications relating to your orders, payments, deliveries, returns, or account may still be sent where necessary.

9. How We Share Information

We do not sell your personal information as a standalone business practice.

However, we may share information where reasonably necessary with service providers that help us operate our business, such as

• E-commerce platform providers
• Payment gateways and payment processors
• Courier and logistics companies
• Shipping aggregators
• Technology and website service providers
• Analytics providers
• Marketing and advertising service providers
• Customer communication providers
• Fraud prevention and security providers
• Professional advisers
• Government or regulatory authorities where legally required

These parties may receive only the information reasonably necessary to perform their relevant services.

10. Shipping & Courier Partners

To fulfill your order, we may provide necessary information to courier and logistics partners, including your:

• Name
• Shipping address
• PIN code
• Mobile number
• Order information
• COD amount, where applicable

This information is required to process, transport, track, and deliver your order.

11. Legal Disclosure

We may disclose personal information where we reasonably believe disclosure is required to:

• Comply with applicable laws or regulations
• Respond to lawful government requests
• Comply with court orders or legal proceedings
• Protect the rights or property of Wovelci
• Prevent fraud or misuse
• Protect customers or other individuals
• Investigate security incidents

12. Data Security

We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, misuse, alteration, loss, or disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

Customers are also responsible for protecting their account credentials and should not share passwords or other sensitive account information with unauthorized persons.

13. Data Retention

We may retain personal information for as long as reasonably necessary to:

• Fulfill the purposes described in this Privacy Policy
• Maintain order and transaction records
• Provide customer support
• Process returns or refunds
• Prevent fraud
• Resolve disputes
• Meet accounting, taxation, and other legal requirements

When information is no longer reasonably required, we may delete or anonymize it in accordance with applicable requirements and our operational needs.

14. Your Privacy Rights

Depending on applicable law and the circumstances, you may have rights regarding your personal information. In request the following: the ability to request:

• Access to certain personal information
• Correction of inaccurate information
• Updating of your information
• Deletion of eligible personal information
• Withdrawal of certain consent
• Information regarding how your data is handled

Some requests may be subject to legal, regulatory, fraud-prevention, accounting, or other legitimate retention requirements.

To submit a privacy-related request, contact us using the details provided below.

15. Children's Privacy

Our website and products are not intended to knowingly collect personal information directly from children who are not legally permitted to provide such information or enter into online transactions independently.

If you believe that a child has provided personal information to us improperly, please contact us so that we can review the matter and take appropriate action.

16. Third-Party Links

Our website may contain links to third-party websites, applications, social media platforms, or services.

Once you leave Wovelci's website, the privacy practices of those third parties will apply.

Wovelci is not responsible for the privacy policies, security, content, or practices of independent third-party websites.

We recommend reviewing their privacy policies before providing personal information.

17. Business Transfers

If Wovelci undergoes a merger, acquisition, restructuring, sale, or transfer of some or all of its business or assets, information associated with the business may be transferred as part of that transaction, subject to applicable law.

18. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in:

• Our business practices
• Website functionality
• Technology
• Service providers
• Legal or regulatory requirements

The updated version will become effective when published on our website.

We encourage customers to review this Privacy Policy periodically.

19. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact:

Wovelci Power by PRAMUKH CREATION

Email: wovelci@gmail.com
Phone: +91 701691262

Store Address:
Wovelci
2nd Floor, Plot No. 24,
Sagar Industrial, Katargam Estate,
Vasta Devdi Road,
Surat – 395004, Gujarat, India

Website: www.wovelci.com

When submitting a privacy-related request, we may need to verify certain information to confirm your identity before processing the request.